RETURN & REFUND POLICY

At Edgar Hernandez Official, many of our physical products, including apparel and accessories, are made to order specifically after your purchase is placed. Because of this production model, we generally do not accept voluntary returns or exchanges for buyer’s remorse, change of mind, or incorrect size or color selection where permitted by applicable law. This does not affect any statutory cancellation, withdrawal, return, replacement, or refund rights that may apply in your jurisdiction.

DAMAGED, DEFECTIVE, MISPRINTED, OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted, mislabeled, or you receive the wrong item, please contact us at contact@edgarhernandezofficial.com within 30 days of receiving your order.

Please include your order number, a description of the issue, and clear photographs showing the product and the problem. Once the claim has been reviewed, we will arrange an appropriate replacement or refund at no additional cost where applicable.

SIZE AND COLOR EXCHANGES

Please review the product description and applicable size chart carefully before placing your order. We do not offer exchanges because of an incorrect size or color selection made by the customer, except where otherwise required by applicable law.

If you receive an item that is mislabeled or different from what you ordered, please contact us and we will review the issue.

LOST PACKAGES

If your package appears to be lost in transit, please contact us no later than 30 days after the estimated delivery date so that we can investigate the shipment and determine the appropriate resolution.

RETURNS MUST BE AUTHORIZED

Please do not send any product back before contacting us. Our products may be fulfilled from different production facilities, and the appropriate return instructions or return address may vary depending on the order.

Items returned without prior authorization may not be accepted, except where applicable law provides otherwise.

INCORRECT OR INSUFFICIENT SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout. If an order is returned because of an incorrect or insufficient address, or because the shipment was unclaimed, additional shipping or fulfillment charges may apply before the order can be reshipped.

DIGITAL PRODUCTS

Digital products, downloadable products, and electronically delivered content are non-returnable and non-refundable once delivered, downloaded, or accessed, except where otherwise required by applicable law.

REFUNDS

When a refund is approved or otherwise required by applicable law, it will be issued to the original payment method.

Processing times may vary depending on your bank, credit card company, or payment provider.

STATUTORY CONSUMER RIGHTS

Nothing in this policy is intended to limit or exclude any mandatory consumer rights that may apply under the laws of your country or region.

Where applicable law provides additional cancellation, withdrawal, return, replacement, repair, or refund rights, those rights will be honored.

Customers located in jurisdictions with mandatory withdrawal or cancellation rights should contact us at contact@edgarhernandezofficial.com before returning any product so that we can provide the appropriate instructions.

CONTACT

For questions regarding returns, refunds, damaged products, or your order, contact:

Edgar Hernandez Official
Email: contact@edgarhernandezofficial.com