SHIPPING POLICY

Edgar Hernandez Official is operated by Inspired Enterprises LLC.

This Shipping Policy applies to physical products sold through Edgar Hernandez Official, including products from INSPIRED, EH Crown, Inspired Legacy Press, and other collections offered through our website.

ORDER PROCESSING

Many of our physical products are produced, prepared, or fulfilled specifically after an order is placed.

Processing times may vary depending on the product, availability, production location, destination, and fulfillment partner.

Estimated processing, shipping, and delivery times displayed on product pages, at checkout, or provided after purchase are estimates unless expressly stated otherwise.

We make reasonable efforts to process and ship orders within the timeframes communicated to customers.

If we become unable to ship an order within an applicable promised timeframe, we will provide notice and any cancellation, delay-consent, or refund options required by applicable law.

SHIPPING & DELIVERY

Shipping rates and available delivery methods are calculated and displayed at checkout whenever applicable.

Orders may be produced, fulfilled, and shipped from different facilities depending on the product and destination.

As a result, products included in the same order may occasionally arrive in separate packages and at different times.

Delivery times after shipment may be affected by circumstances outside our reasonable control, including carrier delays, weather conditions, customs processing, transportation disruptions, holidays, government actions, or other events affecting delivery networks.

Nothing in this Shipping Policy limits any mandatory rights you may have regarding delivery, cancellation, replacement, or refunds under applicable law.

TRACKING

When tracking information is available, it will be provided after your order has shipped.

Please allow reasonable time after receiving your shipping confirmation for tracking information to become active or update within the carrier’s system.

Tracking availability and update frequency may vary by carrier, destination, and shipping method.

INTERNATIONAL ORDERS

International shipments may be subject to customs duties, import taxes, tariffs, brokerage fees, or other charges imposed by the destination country or local authorities.

Unless otherwise stated at checkout or required by applicable law, customers are responsible for customs duties, import taxes, and other destination-specific charges associated with their order.

Customs processing may also affect estimated delivery times.

We do not control customs procedures or charges imposed by governmental authorities.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before completing checkout.

If an order cannot be delivered because of an incorrect, incomplete, or insufficient address, or because a shipment was unclaimed, additional shipping or fulfillment charges may apply before an order can be reshipped, except where applicable law provides otherwise.

If you discover an address error after placing an order, contact us as soon as possible. We cannot guarantee that an address can be changed once production or fulfillment has begun.

SEPARATE SHIPMENTS

Because products may be fulfilled by different production or fulfillment facilities, a single order may be divided into multiple shipments.

When this occurs, products may arrive on different dates and may have separate tracking information.

LOST OR DELAYED PACKAGES

If your package appears to be lost in transit or has not arrived within a reasonable period after the estimated delivery date, please contact us so that we can review the shipment and determine the appropriate next steps.

Please provide your order number and any available tracking information.

Where appropriate, we may work with the carrier or fulfillment provider to investigate the shipment.

Any replacement, refund, cancellation, or other remedy will be provided in accordance with our Return & Refund Policy and applicable law.

DAMAGED OR INCORRECT ORDERS

If an item arrives damaged, defective, misprinted, mislabeled, or different from what you ordered, please follow the instructions in our Return & Refund Policy and contact us within the applicable claim period.

Please do not return merchandise without first contacting us, as products may originate from different fulfillment locations.

DIGITAL PRODUCTS

Digital products, downloadable products, ebooks, and electronically delivered content do not require physical shipping.

Delivery of digital products will occur electronically according to the applicable product description, purchase confirmation, or delivery instructions.

STATUTORY CONSUMER RIGHTS

Nothing in this Shipping Policy is intended to limit or exclude any mandatory consumer rights available under applicable laws in your country or region.

Where applicable law provides additional rights regarding shipping, delivery deadlines, delayed orders, cancellation, replacement, or refunds, those rights will be honored.

CONTACT

For questions regarding shipping, tracking, delivery, or an existing order, contact:

Edgar Hernandez Official
Operated by Inspired Enterprises LLC
Email: contact@edgarhernandezofficial.com

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